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Responsible Gambling at Bizzo Casino

At Bizzo Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Bizzo Casino takes responsible gambling seriously. We actively promote safe gaming practices and comply with all applicable regulations governing online gambling in New Zealand. Our team is trained to identify signs of problem gambling and to assist players who may need help. We continuously review and improve our responsible gambling measures to ensure the highest standards of player protection.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to family or friends about your gambling habits
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when trying to reduce gambling
  • Chase losses by continuing to gamble after losing money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional support.

Responsible Gambling Tools

Bizzo Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active.

Loss Limits

Loss limits allow you to cap the amount you can lose over a defined period. This helps prevent significant financial harm and keeps your gambling within a budget you are comfortable with.

Session Time Limits

You can set a maximum session duration to control how long you play in a single sitting. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Reality check notifications remind you how long you have been playing and how much you have wagered. These pop-up alerts appear at intervals you choose and help you stay aware of your gambling activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This option is available immediately upon request.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Bizzo Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or use the live chat feature on our website.

Please note that self-exclusion is a serious measure. If you choose permanent self-exclusion, your account will be closed indefinitely and cannot be reopened.

Protection of Minors

Bizzo Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential support is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

Lifeline New Zealand

Lifeline provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Ministry of Health – Gambling Harm

The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.

Tips for Gambling Responsibly

We encourage all our players to follow these guidelines to keep gambling fun and safe:

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Never chase your losses
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance, our dedicated support team is available 24/7.

We are here to help. Your wellbeing is our priority, and we are committed to ensuring that your experience at Bizzo Casino remains positive and within your control.

Last updated: June 2026

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